We want you to be completely satisfied with your purchase. We source our materials and select our factories to ensure the highest quality product. As such, we will accept any item with a manufacturing defect for exchange or refund within one year of the purchase date.
For your convenience, all dnadesigncollective.com returns within the contiguous U.S. are free with ground shipping.
All returns must be purchased from dnadesigncollective.com. We will gladly accept unworn, unwashed, unaltered, unused full-price merchandise in saleable condition with original tags attached for a refund or exchange within 30 days of purchase date at dnadesigncollective.com. Final Sale items are not eligible for return or exchange. Full-price merchandise received more than 30 days after purchase date will only be accepted at our discretion for an online credit based on the current selling price of the item(s). Merchandise purchased at dnadesigncollective.com at a discount of 40% off or more, or labeled as Final Sale, may not be returned or exchanged.
Merchandise of Third Party Vendors purchased from dnadesigncollective.com may be returned only if in saleable condition.
Original invoice must accompany your return. Refunds will be made in the form of the original payment.
Please note: shipping charges for items you choose to return are non-refundable. Shipping charges incurred from dnadesigncollective.com orders will be refunded if the wrong item was sent or if the item sent was discovered defective. If an exchange is needed for a different size, style or color, you will not be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
International Online Returns
For international returns, any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to DNA. Exchange orders that ship via any expedited method, or outside the contiguous U.S., will be charged for shipping.
How to Start the Return Process
Contact us at 1(323) 538-1197 or firstname.lastname@example.org with your order number, transaction date and receipt or confirmation number ready.